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Dannotary
California
265 Posts |
 Posted - 07/28/2011 : 11:12:06 PM
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| I agree with you 101%. I have been in this same situation many times. If they dont like it they can try and get someone else at the last minute, and who speaks Spanish as requested. I am always reticent about those 'low effort' calls- I know I am being tuned up for a lot of hell. |
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edelske
New York
815 Posts |
Posted - 05/08/2011 : 09:03:20 AM
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Are you "on the hook"?
It happens to all of us. The caller describes the job as being "low effort" and when the email arrives it's another story. "It's just a simple refi, won't take but a moment, and it's close to you". But when you get the email it contains 17 PDF's that add up to 187 pages, there are 2 couples signing, the time changes to 7AM, the location is more distant; and all notarized documents must be "faxed for approval".
In other words the actual assignment is quite different from what you accepted and the fee is not longer appropriate for the time involved. You call the signing service/title co/whoever and tell them "What I received is not what was described when I took the job". "Sorry, we told you what we knew at the time; and and now that you accepted the job you are committed". Really? I think not.
It really does not matter (to me) if the "surprises" come via email or FedEx. The response from me is the same. I call the number on the work order and inform them of the new (more appropriate) fee. If the source was a "regular" and trusted - it is most likely that they were unaware of the true details. However, if there is not a trust (which has been earned by prior activities) relationship - full payment is due "up front" on my web site.
Sometimes it gets a bit ugly. "You have the documents and now you are holding me up for an immediate payment of a higher amount; unless you do as you agreed you will be sued." To that I reply "you changed the deal - not me, if you wish to continue to be unreasonable then please be sure to spell my name correctly on the summons".
MOST of the time - it's a change that the Title Co/signing service was not aware of and originated from the lending institution - who often understate the requirements - and often "gets away with it".
"Grin and bear it" is NOT the appropriate notary response. In these situations you are victimized only if you permit it. Make the call and re-negotiate a fair fee. Of course a "tiny" increase in the work should not generate a "pickey" response from the Notary. But gross misrepresentation should not be tolerated.
The "other side" keeps records. They record those who do bad work as well as those who do good work. They also keep a record of who can be exploited and not complain. Unless you are doing this for a hobby, you should be paid fairly for the effort involved, and not allow "fear of not being called again" to bully you into what amounts to a "bait and switch" assignment.
Kenneth A Edelstein
Mobile Notary, Apostille / Legalization Processing & Fingerprinting
http://www.kenneth-a-edelstein.com |
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Edoc demands more than scheduling call
