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overquailified1

Nevada
7 Posts

Posted - 09/11/2014 :  09:08:54 AM  Show Profile  Visit overquailified1's Homepage  Reply with Quote
Read the email about the glowing reports on this company and have done over 200 closings for them with other signing services...sent an email to see if I could work directly with them This is the rude, classless and retarded email I got back:
At this time, we do not have a need for your services. As such, your FASS Notary account has been disabled. As an independent vendor to First American, we do not guarantee any volume of business or future use of your services. If we do have a need for your services again, our schedulers will call you and your account will be reactivated. Thank you. – FASS

I would not work for this bunch of rude and classless idiots. ANYONE who sends out an email like this should be fired and never work in a professional office again! What a stupid and insulting email!
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Minnesota7

Minnesota
22 Posts

Posted - 08/15/2014 :  09:39:50 AM  Show Profile  Reply with Quote
Many moons have come and gone since I was in good standings with FASS. They were my best customer for about 5 years. Luis was my main man for getting me plenty of work up here in the frozen tundra of northern Minnesota. All good things come to an end and for me it was a notary who would take jobs at any small fee they offered her. So I guess I got fired. Sharon don't loose sleep as I have stated before there is absolutely no loyalty with any signing service. I feel sorry for many of them as they are trying to function with an IQ of a tree stump. There are very good companies to work with but never trust any of them when it comes to a fee issue. Minnesota 7
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NotarySharon

Missouri
26 Posts

Posted - 08/14/2014 :  07:43:55 AM  Show Profile  Visit NotarySharon's Homepage  Reply with Quote
quote:
Originally posted by kjenon

I have been a notary for FASS for 4 years and I have been a notary for 5. I just got booted from their list because I yelled at their VR Scheduler Luis Abner because I called to get a password for Everbank to open the docs. I unfortunately got Luis and told him I needed a password for Everbank and he sent me the reset for my FASS password which I had saved in my computer and had to redo everything. He told me that he was canceling the signing I was looking for docs for because of unprofessionalism so I called and talked to his Supervisor, Michael. He removed me from any FASS signings because I asked if Luis would be reprimanded for his part in the miscommunication and his response was that they would not be able to work with me.. I did yell at Luis and I also apologized when I called back ...Luis did not apologize for changing something I did not ask for and he yelled at me as well that I asked for FASS password reset. WHY is it ok for the scheduler to make a mistake and not ok for the notary to make a mistake?



I quit working for them three years ago. They are the least loyal, lowest paying, most notary critical company going. Their "white glove" status is a joke. You can never criticize them when docs don't show up, or the they cancel your appointment, or take you off their white glove status because you failed to call the borrower in their recommended time frame, when they didn't give you any contact number and the borrower isn't listed. My advice is to stay away from them.

Sharon Hopkins
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NotarySharon

Missouri
26 Posts

Posted - 08/14/2014 :  07:40:06 AM  Show Profile  Visit NotarySharon's Homepage  Reply with Quote
quote:
Originally posted by kjenon

I have been a notary for FASS for 4 years and I have been a notary for 5. I just got booted from their list because I yelled at their VR Scheduler Luis Abner because I called to get a password for Everbank to open the docs. I unfortunately got Luis and told him I needed a password for Everbank and he sent me the reset for my FASS password which I had saved in my computer and had to redo everything. He told me that he was canceling the signing I was looking for docs for because of unprofessionalism so I called and talked to his Supervisor, Michael. He removed me from any FASS signings because I asked if Luis would be reprimanded for his part in the miscommunication and his response was that they would not be able to work with me.. I did yell at Luis and I also apologized when I called back ...Luis did not apologize for changing something I did not ask for and he yelled at me as well that I asked for FASS password reset. WHY is it ok for the scheduler to make a mistake and not ok for the notary to make a mistake?



Sharon Hopkins
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kjenon

Colorado
8 Posts

Posted - 06/23/2014 :  4:32:27 PM  Show Profile  Reply with Quote
I have been a notary for FASS for 4 years and I have been a notary for 5. I just got booted from their list because I yelled at their VR Scheduler Luis Abner because I called to get a password for Everbank to open the docs. I unfortunately got Luis and told him I needed a password for Everbank and he sent me the reset for my FASS password which I had saved in my computer and had to redo everything. He told me that he was canceling the signing I was looking for docs for because of unprofessionalism so I called and talked to his Supervisor, Michael. He removed me from any FASS signings because I asked if Luis would be reprimanded for his part in the miscommunication and his response was that they would not be able to work with me.. I did yell at Luis and I also apologized when I called back ...Luis did not apologize for changing something I did not ask for and he yelled at me as well that I asked for FASS password reset. WHY is it ok for the scheduler to make a mistake and not ok for the notary to make a mistake?
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Christine

Oklahoma
21 Posts

Posted - 09/25/2013 :  12:58:58 PM  Show Profile  Visit Christine's Homepage  Reply with Quote
quote:
Originally posted by codell65

The problem with FASS is lowballing the notary, accompanied by EXTREME hand-holding, and a speedy zeal to criticize any and everything, no matter how high a quality the notary's work is. Thus, they are not worth doing closings for. Though they pay fast, notaries will not work in a business profit standard with First American. Thus, I will not do their signings anymore.

Cathy L O'Dell



Concur with Cathy's synopsis above. Regardless of how professional, the # of years given, the extra effort expended, ad nauseum . . . Loyalty? They offer none.

Have a great day!
Christine Oldham BS PMP CNSA

www.BrokenArrowMobileNotary.com
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Minnesota7

Minnesota
22 Posts

Posted - 09/23/2013 :  06:35:57 AM  Show Profile  Reply with Quote
Good old FASS. They were my best customer several years ago. I drove in awful winter weather and late night last minute closings up here in northern Minnesota. I was there go to person but they found someone who decided to take their first offer, low fees instead of insisting on a reasonable mileage add-on. They quickly turned on me with their stupid White glove program. They have zero loyalty and will drop you in a heartbeat if another notary will do the closing for $.10 less then your fee. Only if you need the money. "White Glove", what a joke. Minnesota 7
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codell65

California
7 Posts

Posted - 09/21/2013 :  1:46:03 PM  Show Profile  Visit codell65's Homepage  Reply with Quote
They are very eager to criticize notaries. It must be their company's culture to do so. There are too many other great services/title/escrow companies who are a pleasure to work for. FASS is at the bottom of the list.

quote:
Originally posted by 13442

I just did a notary job for them. The pay looked fine. I confirmed acceptance of the job. Confirmed the appointment with the client. I CALLED to tell the person I had been working with that the job was complete from the table since we were given the option of recording it online (and I wouldn't be home in time to do this) or of calling in. I got a nasty email telling me that I hadn't reported the job complete. I disputed this explaining who I had spoken to and that it was in front of the client and even gave them the tracking number. They refuse to budge on this. I tried to respond back via email and phone... they will not talk to me. There explanation regarding their refusal... I should have CALLED (which I did) or entered it in the computer. Darned if I did and darned if I didn't apparently. I haven't gotten paid yet but I guess I will have to see. Frustrating. I don't think I have ever had a company complain about me. I always go above and beyond so I am just a wee bit irritated.

Melanie



Cathy L O'Dell
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codell65

California
7 Posts

Posted - 09/21/2013 :  1:40:17 PM  Show Profile  Visit codell65's Homepage  Reply with Quote
The Notarial Evidence Form is what you are referring to.....
as I stated earlier, there is too much hand-holding and many labor hours...not worth the fee.

quote:
Originally posted by catmama47

Hi,

The folks at First American Signature Services require this form be completed for all of their loan signings no matter who the lender is.

Also, the folks at LSI require this form be completed for Chase signings.

I also believe that Title Source also requires this form be completed for Chase signings as well.

Aside from the three companies I have listed, other signing companies work for do not require the form.

I don't know if this is a new industry protocol or what.

I keep the form on line, complete it and send it in with my loan packages.

All I care about is keeping my signing companies happy so that I can continue to work for them.

quote]Originally posted by crazy300

quote:
Originally posted by timgatewood

I will not comment on FASS, as I don't work for them (too many negatives on this forum and other sources).

Just wanted to pass along the following. I read about this new Notarial Evidence Form in the latest NNA newsletter, so I have been asking around to see if anyone could provide a copy. Tonight, another Notary on facebook did so. I have pdf'ed it and posted it here for those who want to see it. It is typical that the lenders keep expecting more and more for the same (or less) fees, but it is hard to demand more fees when there are so many other Notaries willing to take whatever is offered. In any case, the form says it is Chase, but I expect the other big lenders will adopt it, too, as soon as their lawyers get a whiff of it:

https://www.dropbox.com/s/cj8700tkj9n9zkb/Chase-Notarial-Evidence-Form.pdf

-- Tim Gatewood
Notary Memphis


Tim Gatewood
Notary Memphis
Traveling Notary, Signing Agent, Field Inspector & Ordained Minister
Serving Memphis & west Tenn.



I have had to fill out this form on several closings. I'm pretty sure they were all Chase loans. Only 1 time was the form populated with the borrowers information. Otherwise I have to fill out all the boxes myself. I'm getting pretty frustrated with companies requiring you to take more time to fill out their silly forms when they could very easily populate it with borrower's information.




[/quote]

Cathy L O'Dell
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codell65

California
7 Posts

Posted - 09/21/2013 :  1:30:51 PM  Show Profile  Visit codell65's Homepage  Reply with Quote
The problem with FASS is lowballing the notary, accompanied by EXTREME hand-holding, and a speedy zeal to criticize any and everything, no matter how high a quality the notary's work is. Thus, they are not worth doing closings for. Though they pay fast, notaries will not work in a business profit standard with First American. Thus, I will not do their signings anymore.

Cathy L O'Dell
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20637

Illinois
4 Posts

Posted - 05/28/2013 :  2:40:17 PM  Show Profile  Reply with Quote
After getting a bunch of low paying requests, I contacted Thom Curtis at tcurtis@firstam.com and requested my profile be updated to reflect my fee. I asked that I only be called if my fee was already approved by management. Now I only get calls two or three times a week but it's always for my base fee.
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jocelynj

Utah
26 Posts

Posted - 05/15/2013 :  3:32:30 PM  Show Profile  Reply with Quote
They pay quickly, but the pay is low, but I can usually get them to pay a little higher by requesting it.

Jocelyn Waters

Edited by - jocelynj on 05/22/2013 06:43:54 AM
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notarybill

California
22 Posts

Posted - 05/13/2013 :  7:27:19 PM  Show Profile  Reply with Quote
I used to do a lot of signings for them then they changed things around a few years back I contacted their VM and I don't get the time of day, just some canned message about we'll keep you in mind.
No loyalty to the people who help them.
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Melanie363

20 Posts

Posted - 05/13/2013 :  10:14:02 AM  Show Profile  Reply with Quote
Here is my input on First American Signature Services (FASS):
Yes they do pay quickly, usually 10 days or less. My fee for them is $80 if it is less than 10 diving miles from me. The further I go the more I charge.
There has been several times when docs where not ready on time. When I asked if the borrowers knew they always said yes, do not call them. However about 30 minutes after the signing was suppose to take place, I would get a call from the borrower asking me why I wasn’t there. Hello, FASS told me they knew! I started calling the borrowers myself anyway just so they would not wait for me.
As far as quality issues and white glove status - I got “penalized” for not calling a couple of borrowers during a Hurricane when we had no electricity so I could not access my email to get a phone number. I even told the scheduler this when he called, and he said “Not a problem, I’ll mark your account in the notes”. When I explained this to them they basically said “Oh well, not our problem”. Being in California, they have NO idea what a Hurricane is and just how damaging they can be. They don’t care. I also got penalized because I couldn’t get docs sent back next day from a couple of late night signings because UPS and FedEx shut down services for 4 days! What did they want me to do? Drive the docs to them? I don’t think so! My drop off store didn’t even know this was happening until she got the call at 9:15, as I was walking in the door. On that day we still had electricity, and I offered to fax back the entire packages until UPS/FedEx went back online. They said no that’s not necessary. Once UPS/FedEx started back, I even offered to send them back with Saturday delivery, charged to their account of course. Only one did they say yes to so the others didn’t get there until Tuesday of the next week.
Here’s a kicker, my account was just deactivated because I tried to explain that what is acceptable in California, and other states, is NOT always acceptable in Louisiana. We do thing differently here. I had several signing scheduled with them last week. They called and said either “The lender has canceled this signing” (not true as the borrower called me to ask why another notary called him) or “The lender requested another notary” (again not true as the LO requested the same notary do ALL signings for this one borrower). One of these was #10 of 10 signings. I had just completed #9 that morning and #10 was for later that afternoon. They did not even have the professional courtesy to tell me anything at all!! I had to send an email to find out why my password wasn’t working.
They don’t care if there is a natural disaster is your area. They don’t care about your personnel safety in that respect. Take your chances if you want. I will never recommend them after this. I have 2 new signing agents that I will be mentoring next week and this will be one company that I recommend them to stay away from.
But like the saying goes, when one door closes, another opens. I’ve just been contacted, and have accepted signing with 2 new LOCAL title companies who only deal with property in Louisiana.
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lbj123

Maryland
7 Posts

Posted - 03/11/2013 :  4:55:32 PM  Show Profile  Visit lbj123's Homepage  Reply with Quote
Did a job for FASS and got paid promptly.

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gfonti

California
5 Posts

Posted - 02/24/2013 :  8:43:31 PM  Show Profile  Reply with Quote
quote:
Originally posted by tamra

I have been a notary for 13years and I really enjoy working with FASS. I keep my base fee at $75 ($50 +$25 print) if the signing is less than 20miles. Anything above that I charge more. I also add to my fee if I have to go downtown to park or pay for the toll road. They have always been extremely fair to me. They are my favorite company to work with in San Diego. They are also very prompt when it comes to payment. Maybe some areas have better staff than others?


Tamra D Mode



George Fonti
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catmama47

70 Posts

Posted - 02/20/2013 :  08:11:18 AM  Show Profile  Visit catmama47's Homepage  Reply with Quote
Hi,

The folks at First American Signature Services require this form be completed for all of their loan signings no matter who the lender is.

Also, the folks at LSI require this form be completed for Chase signings.

I also believe that Title Source also requires this form be completed for Chase signings as well.

Aside from the three companies I have listed, other signing companies work for do not require the form.

I don't know if this is a new industry protocol or what.

I keep the form on line, complete it and send it in with my loan packages.

All I care about is keeping my signing companies happy so that I can continue to work for them.

quote]Originally posted by crazy300

quote:
Originally posted by timgatewood

I will not comment on FASS, as I don't work for them (too many negatives on this forum and other sources).

Just wanted to pass along the following. I read about this new Notarial Evidence Form in the latest NNA newsletter, so I have been asking around to see if anyone could provide a copy. Tonight, another Notary on facebook did so. I have pdf'ed it and posted it here for those who want to see it. It is typical that the lenders keep expecting more and more for the same (or less) fees, but it is hard to demand more fees when there are so many other Notaries willing to take whatever is offered. In any case, the form says it is Chase, but I expect the other big lenders will adopt it, too, as soon as their lawyers get a whiff of it:

https://www.dropbox.com/s/cj8700tkj9n9zkb/Chase-Notarial-Evidence-Form.pdf

-- Tim Gatewood
Notary Memphis


Tim Gatewood
Notary Memphis
Traveling Notary, Signing Agent, Field Inspector & Ordained Minister
Serving Memphis & west Tenn.



I have had to fill out this form on several closings. I'm pretty sure they were all Chase loans. Only 1 time was the form populated with the borrowers information. Otherwise I have to fill out all the boxes myself. I'm getting pretty frustrated with companies requiring you to take more time to fill out their silly forms when they could very easily populate it with borrower's information.
[/quote]

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crazy300

Indiana
2 Posts

Posted - 02/14/2013 :  06:37:51 AM  Show Profile  Visit crazy300's Homepage  Reply with Quote
quote:
Originally posted by timgatewood

I will not comment on FASS, as I don't work for them (too many negatives on this forum and other sources).

Just wanted to pass along the following. I read about this new Notarial Evidence Form in the latest NNA newsletter, so I have been asking around to see if anyone could provide a copy. Tonight, another Notary on facebook did so. I have pdf'ed it and posted it here for those who want to see it. It is typical that the lenders keep expecting more and more for the same (or less) fees, but it is hard to demand more fees when there are so many other Notaries willing to take whatever is offered. In any case, the form says it is Chase, but I expect the other big lenders will adopt it, too, as soon as their lawyers get a whiff of it:

https://www.dropbox.com/s/cj8700tkj9n9zkb/Chase-Notarial-Evidence-Form.pdf

-- Tim Gatewood
Notary Memphis


Tim Gatewood
Notary Memphis
Traveling Notary, Signing Agent, Field Inspector & Ordained Minister
Serving Memphis & west Tenn.



I have had to fill out this form on several closings. I'm pretty sure they were all Chase loans. Only 1 time was the form populated with the borrowers information. Otherwise I have to fill out all the boxes myself. I'm getting pretty frustrated with companies requiring you to take more time to fill out their silly forms when they could very easily populate it with borrower's information.
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Dannotary

California
197 Posts

Posted - 01/30/2013 :  11:59:27 PM  Show Profile  Visit Dannotary's Homepage  Reply with Quote
Once they give you an appt, you will NEVER be able to reach anyone by phone or email. Response if any comes hrs later or next day. Docs late, they chew you out if you call a borrower to let them know yor are going to be late (huh??), you have to call FASS. You are removed from their white glove status for some whimsical untruth. Run from this bunch. LOwest paying.
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Dannotary

California
197 Posts

Posted - 01/30/2013 :  11:59:00 PM  Show Profile  Visit Dannotary's Homepage  Reply with Quote
Once they give you an appt, you will NEVER be able to reach anyone by phone or email. Response if any comes hrs later or next day. Docs late, they chew you out if you call a borrower to let them know yor are going to be late (huh??), you have to call FASS. You are removed from their white glove status for some whimsical untruth. Run from this bunch. LOwest paying.
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tamra

California
3 Posts

Posted - 01/29/2013 :  4:34:23 PM  Show Profile  Reply with Quote
I have been a notary for 13years and I really enjoy working with FASS. I keep my base fee at $75 ($50 +$25 print) if the signing is less than 20miles. Anything above that I charge more. I also add to my fee if I have to go downtown to park or pay for the toll road. They have always been extremely fair to me. They are my favorite company to work with in San Diego. They are also very prompt when it comes to payment. Maybe some areas have better staff than others?


Tamra D Mode
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dfye@mcttelecom.com

New Hampshire
681 Posts

Posted - 12/30/2012 :  07:26:53 AM  Show Profile  Visit dfye@mcttelecom.com's Homepage  Reply with Quote
quote:
Originally posted by Minnesota7

I did over 300 closings for FASS. As soon as they found a much cheaper notary in our area, I was taken out of their system. Somehow last fall I got a call from one of their schedulers, they must have been really hurting. I just laughed at him and told him to have a nice day. They treat you like garbage once they don't need you.

Bill



Over the years, I probably have completed 500 closings for FASS with no problems and they paid promptly. I must agree, however, that once FASS does find a cheaper notary, you are non-existent to them.

Legal Eagle Para Professional Services
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novice41

Pennsylvania
7 Posts

Posted - 11/10/2012 :  6:24:54 PM  Show Profile  Reply with Quote
The problem with the whole industry is as old as business itself.There will always be individuals trying to undercut you and steal your business.As a small business owner, you can just say "No" and move on to the next Signing Service or Title company. Time is better spent spreading your business rather than complaining about them. If a company doesn't suit me, I don't work for them. The notaries undercutting us are only hurting themselves, as they fill there time slots with $50.00 signings, I am picking up the slack with $100.00 signings. I win.
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NotarySharon

Missouri
26 Posts

Posted - 11/10/2012 :  5:59:32 PM  Show Profile  Visit NotarySharon's Homepage  Reply with Quote
I worked for FASS for over two years until they were regularly sending late docs, and also cutting their fees. They will send nasty emails telling you that your "White Glove" status has been removed because of something you didn't do.They did that to me when I "failed to call a customer promptly to confirm the appointment." When I explained that they provided no phone number and my repeated emails didn't produce an answer with a phone number, and that I had to wait until I received the 1003 to look up the borrower's number, it didn't matter. Finally, I asked to be removed from their list because I couldn't afford to take their work at $50 to $75 a signing.
They paid promptly, and that's their only redeeming grace.I won't work for them ever again.

Sharon Hopkins
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catmama47

70 Posts

Posted - 10/24/2012 :  5:59:25 PM  Show Profile  Visit catmama47's Homepage  Reply with Quote
Awhile back, FASS Vendor Relations had sent an e mail to their vendors directing them to complete the form and include it when they send the loan package back. FASS was also supposedly supposed to include the form with the loan package, I only saw this happen with GMAC loan packages.

Because my printing isn't the greatest, I created an Excel spreadsheet with their information. Now, all I have to do is input the borrower information, names of the documents that I notarized, etc. and print it out and include it.

I don't know the reason for the document. Maybe there's some new legislation that is requiring us to do this.

I'm simply being complient with what FASS is requiring, that's it.

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tgonsor

Arizona
36 Posts

Posted - 06/18/2008 :  12:05:59 PM  Show Profile  Reply with Quote
I would like some feed back if possible. I have been doing business with this company for years and they just recently lowered their fees to $50 overnight docs (or they did with me any way)...I'm no longer doing business with them. You are able to get what they call "white glove" status which allows you to monitor the work that comes in and take what you want. A couple of days ago I received notification that I can no longer do business with them because my fee was above their $50 cap. I had quite a few email correspondence with the assistant vice president Tish Bush which has been unsatisfactory to say the least. I am amazed the place continues to operate under such management and I am being polite in saying it this way. Not to mention they won't give you the courtesy of talking over the phone, she only talks through email.
The one good thing about this company is they send consistent checks out about every 2 weeks, so when I was doing a lot of business with them it was nice big checks.
Has any one else had a bad experience with this company?

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