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maggieost

5 Posts

Posted - 04/14/2014 :  04:47:42 AM  Show Profile  Visit maggieost's Homepage  Reply with Quote
I took your information that was posted for invoicing to service link. still nothing and my quickbooks is showing they over $1600 for the last year and more. unfortunately this has been the only time things have been slow enough to have a chance to go back thru old invoices. i just sent another email to the person who is to be in charge of this and i am hoping maybe she will reply. when i call i get voicemail and never a call back. I am no longer taking S/L as their customer service to the people who hold some of these loans together sucks. I have been with S/L for years, when they were actually paying $90.00 a closing, and now $57.00. after printing and driving and time used you are making roughtly $25. to maybe $30.00 a closing. to much stress as this point and they have no follow thru unless it reflects back on them. to bad these people used to be my biggest account and i closed well over $800 per month. no longer


quote:
Originally posted by Lee-AR

It's complicated, but it works!

All orders that are eight digits long and that do not have a dash sign in it are vision orders. These orders need to be statused and e-invoiced online by you for payment. This is a two-step process done for each order. If you send them on a monthly billing statement, the vision orders will not get processed. Bank of America orders do not get statused online but they still need to be e-invoiced. Below are the website instructions that will help you complete this process for all future orders. These orders are pulled once a week, usually on Thursday mornings, to process and the turnaround time can be up to 10-14 business days. Please do not e-invoice the orders again if they are not paid the first time that you bill us for them. You can contact us in vendor billing so that we can look into the orders to fix them. Any billing questions can be sent to vendorbilling@servicelinkfnf.com.

Orders that have a dash sign in them are sent in at the end of the month on a monthly billing statement. If the order number has seven digits before the dash sign, they are ServiceLink orders. If the order number has six digits before the dash sign, they are NationalLink orders. You can email these to vendorbilling@servicelinkfnf.com or fax them to 866-834-7479. Please remember to separate NationalLink orders from ServiceLink orders and put them on their own billing statement.

ServiceLink (Vision)

•Your vendor number for these types of orders is (your vendor #)
•Your temporary User ID is (your vendor #)
•Your temporary Password is (your vendor#ST)2 letter state abbreviation (Author's Note: you may have to contact Vendor Billing to get this set up the first time.)
•Once you logon to enter a closing update or e-invoice for the first time, you will immediately be prompted to change this information to your own custom User ID and Password.
•The statusing and E-Invoicing processes listed below are for all ServiceLink orders that have 8 digits.

Statusing Process:
• Go to www.servicelinkfnf.com
• At the top right click “login”
• Scroll down to “former ATM vendor’s login here”
• On the left side choose “enter a closing update”
• Enter your username & password
• Enter the order# & follow the prompts
• At this time you are not to status Bank of America closings. The closing coordinators will be responsible for statusing. Once the order is statused, you are responsible to e-invoice the order for payment the next day. Failure to follow this process will delay your payment.



Invoicing Process:
• These orders must be e- invoiced on the ServiceLink website. They cannot be submitted on a paper statement.
• Go to www.servicelinkfnf.com
• At the top right click “login”.
• Scroll down to “former ATM vendor’s login here”.
• On the left side choose “Enter an E-Invoice”.
• Enter your username & password.
• A box with vendor information will come up, you cannot enter any information into this box and this does not affect your invoice.
• Click on the Enter Invoice button.
• Enter order number and fee.
Invoiced orders will appear on the bottom of the screen and stay there until Accounting pulls them for processing. You must click on "Print Invoice" to submit these for payment. Processing is done weekly every Thursday for these orders.



If you don't value your time and experience, nobody else will.




Maggie Ostergard
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Kaye08

Arkansas
8 Posts

Posted - 03/28/2014 :  07:05:03 AM  Show Profile  Reply with Quote
Yesterday I got a update stating Servicelink has changed their print fee from $15.00 to $12.00. In the future if you agree to take a closing you will agree to be paid the 12.00 for printing docs. They keep lowering their fees, but the other problem I have is the confirmations. I bet since 2005 I have had less than 5 overnight packages from them but they always send over the confirmation as they will overnight docs. Then I have to stay on top of them to make sure I get a updated confirmation showing print fee and if you update status of closing on their site without this, it will delay your payment. ServiceLink is one of my biggest clients I work for and I like this company, but you just have to put up with a lot. I did get a letter from them and a $40.00 check, which was nice.

Sharon
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arlenemills

Florida
15 Posts

Posted - 05/02/2013 :  07:25:11 AM  Show Profile  Reply with Quote
I also received that same letter. I love working for ServiceLink, and it was nice getting a letter of recognition. I would have been happy with just the letter to recognize my services, so the $40 was just icing on the cake.

You rock ServiceLink!

Arlene Mills

arlene mills
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notarybill

California
22 Posts

Posted - 04/30/2013 :  4:55:57 PM  Show Profile  Reply with Quote
SL has a long list here on 123, you guys that love them now may want to research a little. $$100 from SL for a signing??? was that three loan packages, same address.
Your $40.00 is to keep you working for them cause nobody else wants too.
I posted a couple of years back almost word for word about the "oh your fees are too high" phone calls. Funny on the HUDs it still shows they are getting $200.00per.
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1578

Connecticut
8 Posts

Posted - 04/30/2013 :  2:40:20 PM  Show Profile  Visit 1578's Homepage  Reply with Quote
For all of you who have had a bad experience with Service Link please read on:

I was pleasantly surprised yesterday, when in the mail I received a check for $40.00 and a lovely letter expressing their gratitude for a job well done. Apparently a borrower was very pleased and as a result they are "recognizing me for performing at a high level" "Because of my dedication to excellence and as a sign of their appreciation" they awarded me a bonus of $40.00 This is the first time in 13 years that I have ever received a "bonus" of any kind from any company. I thought I would share this with all of you.

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apoling78

Tennessee
2 Posts

Posted - 04/02/2013 :  2:49:16 PM  Show Profile  Visit apoling78's Homepage  Reply with Quote
ServiceLink is great!

Edited by - apoling78 on 05/07/2013 1:54:23 PM
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patlynnw

New York
17 Posts

Posted - 03/25/2013 :  4:48:46 PM  Show Profile  Reply with Quote
Absolutely HATE this company. Did a job for them in October 2012 and have been getting the runaround ever since!! Daily emails to vendor billing is not helping and just wasting my time.

Patricia Warmack
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Lee-AR

Arkansas
499 Posts

Posted - 03/16/2013 :  03:22:29 AM  Show Profile  Reply with Quote
It's complicated, but it works!

All orders that are eight digits long and that do not have a dash sign in it are vision orders. These orders need to be statused and e-invoiced online by you for payment. This is a two-step process done for each order. If you send them on a monthly billing statement, the vision orders will not get processed. Bank of America orders do not get statused online but they still need to be e-invoiced. Below are the website instructions that will help you complete this process for all future orders. These orders are pulled once a week, usually on Thursday mornings, to process and the turnaround time can be up to 10-14 business days. Please do not e-invoice the orders again if they are not paid the first time that you bill us for them. You can contact us in vendor billing so that we can look into the orders to fix them. Any billing questions can be sent to vendorbilling@servicelinkfnf.com.

Orders that have a dash sign in them are sent in at the end of the month on a monthly billing statement. If the order number has seven digits before the dash sign, they are ServiceLink orders. If the order number has six digits before the dash sign, they are NationalLink orders. You can email these to vendorbilling@servicelinkfnf.com or fax them to 866-834-7479. Please remember to separate NationalLink orders from ServiceLink orders and put them on their own billing statement.

ServiceLink (Vision)

•Your vendor number for these types of orders is (your vendor #)
•Your temporary User ID is (your vendor #)
•Your temporary Password is (your vendor#ST)2 letter state abbreviation (Author's Note: you may have to contact Vendor Billing to get this set up the first time.)
•Once you logon to enter a closing update or e-invoice for the first time, you will immediately be prompted to change this information to your own custom User ID and Password.
•The statusing and E-Invoicing processes listed below are for all ServiceLink orders that have 8 digits.

Statusing Process:
• Go to www.servicelinkfnf.com
• At the top right click “login”
• Scroll down to “former ATM vendor’s login here”
• On the left side choose “enter a closing update”
• Enter your username & password
• Enter the order# & follow the prompts
• At this time you are not to status Bank of America closings. The closing coordinators will be responsible for statusing. Once the order is statused, you are responsible to e-invoice the order for payment the next day. Failure to follow this process will delay your payment.



Invoicing Process:
• These orders must be e- invoiced on the ServiceLink website. They cannot be submitted on a paper statement.
• Go to www.servicelinkfnf.com
• At the top right click “login”.
• Scroll down to “former ATM vendor’s login here”.
• On the left side choose “Enter an E-Invoice”.
• Enter your username & password.
• A box with vendor information will come up, you cannot enter any information into this box and this does not affect your invoice.
• Click on the Enter Invoice button.
• Enter order number and fee.
Invoiced orders will appear on the bottom of the screen and stay there until Accounting pulls them for processing. You must click on "Print Invoice" to submit these for payment. Processing is done weekly every Thursday for these orders.



If you don't value your time and experience, nobody else will.

Edited by - Lee-AR on 03/16/2013 03:24:00 AM
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peanut20

Minnesota
33 Posts

Posted - 03/15/2013 :  3:54:37 PM  Show Profile  Reply with Quote
Has anyone else had problems with signings cancelling with no notice from ServiceLink ? I have done a dozen or so signings a month for over a year or so with no problems, now I will get an assignment and no docs will come and I will call customer to see if they have heard anything and they will say B of A has rescheduled and nothing from title to me about it. Also there payment timing has gotten much worse, I now have to contact vendor billing several times to get paid. But the assignments from the 4000 Industrial Blvd office go off without a hitch. Just wondering if its just me or anyone else out there is having the same problems...

john
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ddpic

Arkansas
8 Posts

Posted - 02/21/2013 :  09:31:48 AM  Show Profile  Reply with Quote
I have worked with Servicelink for years. They send me about half of my business. They pay me weekly. Occasionally I will have one that falls between the cracks and it may take a couple of weeks to get it straightened out and then they send payment. I get frustrated with them sometimes too, but from what I have heard they are swamped. I hate the long waits on hold when you try to reach someone. They seem to have a big turnover.
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Abby13

10 Posts

Posted - 02/18/2013 :  8:11:45 PM  Show Profile  Reply with Quote
Thank you for your reply. I like your process and will follow suit from now on. Great advice!!!
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edelske

New York
742 Posts

Posted - 02/17/2013 :  3:54:26 PM  Show Profile  Visit edelske's Homepage  Reply with Quote
quote:
Originally posted by Abby13

That's a great policy, but these were all within a short period of time. Would you still hold to your policy even under those conditions?



Absolutely, and it HAS happened more than once. The discussion always goes similar to this. Don't you trust us? It's not a matter of trust. Lehman Brothers was much bigger than you and folded owing me for work I did for them processing Apostilles for international transactions. I'm not really keen on "do now get paid later" but I have extended you the courtesy of three job credit. If you wish me to accept a fourth job please pay the outstanding balance NOW to my PayPal account. It runs about 25% make the payment, the rest find someone else. Both actions are fine with me. I am not a bank.

Kenneth A Edelstein
Mobile Notary, Apostille / Legalization Processing & Fingerprinting
http://www.kenneth-a-edelstein.com

Edited by - edelske on 02/17/2013 5:04:26 PM
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19336

Michigan
2 Posts

Posted - 02/17/2013 :  3:15:33 PM  Show Profile  Reply with Quote
I been stiffed as well here is my letter to Michelle
I read a disturbing blog from numerous fellow notaries this past weekend which concerns me regarding Service Link and your name was included in the blogs, as well. It seems Service Link has been avoiding paying notaries and a number of notaries list you as a contact they made to resolve their past due invoices as such as I did. How sad that you can reply to everyone with the same answer as I was sent, "...you should receive check beginning of next week'" It is obvious you are sending out a generic email! How long is Service Link going to play the non-payment game? Service Link promotes itself as a professional signing company, outstanding in customer service. The bottom line is someone at Service Link needs to step up to the plate and make amends with the notaries on the past due payments. What would be disheartening to me as an employee, as yourself, is to receive email after email with the same content and you, Michelle give the same reply. If it was me, I would distance myself from the disgrace Service Link has made you apart of, or have the gutts and speak up for notaries being stiffed. Otherwise, you are as dishonest as your employer!!!
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NotarySharon

Missouri
26 Posts

Posted - 02/16/2013 :  10:30:44 AM  Show Profile  Visit NotarySharon's Homepage  Reply with Quote
I ran into a very similar problem with Service Link. Their system is complicated, especially if, like me, you have two ID's with them. (One is because I was an ATM notary and also a Service Link notary before Service Link bought ATM) For anyone having trouble getting paid, and not getting anywhere telephoning, here is an email contact for Jennifer Swoope, who is Manager in the Closing Agent Vendor Management: jennifer.swoope@servicelinkfnf.com.
She was very helpful to me in getting all my logins, passwords, etc sorted out, and initiated a request to get all my back bills paid. After she got involved, I got paid for all that they owed me very quickly. haven't had problems since.
Sharon Hopkins
Missouri



quote:
Originally posted by Abby13

I have done almost 50 closings for Service Link, and up until November 2012, they had been wonderful. They paid well and within a reasonable time. Now suddenly I'm dealing with 11 unpaid invoices, faxes and phone calls which are not responded to, and managers that don't answer their phones no matter what time or day I call. I don't know what is going on with them!!! Has anyone else experienced this major change??



Sharon Hopkins
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Abby13

10 Posts

Posted - 02/15/2013 :  09:41:21 AM  Show Profile  Reply with Quote
That's a great policy, but these were all within a short period of time. Would you still hold to your policy even under those conditions?
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edelske

New York
742 Posts

Posted - 02/14/2013 :  5:08:59 PM  Show Profile  Visit edelske's Homepage  Reply with Quote
quote:
Originally posted by Abby13

I have done almost 50 closings for Service Link, and up until November 2012, they had been wonderful. They paid well and within a reasonable time. Now suddenly I'm dealing with 11 unpaid invoices, faxes and phone calls which are not responded to, and managers that don't answer their phones no matter what time or day I call. I don't know what is going on with them!!! Has anyone else experienced this major change??



THREE unpaid jobs outstanding from any firm is my limit. If they have an emergency they can PayPal what is owed then I accept the job.

Kenneth A Edelstein
Mobile Notary, Apostille / Legalization Processing & Fingerprinting
http://www.kenneth-a-edelstein.com
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Abby13

10 Posts

Posted - 02/14/2013 :  3:03:09 PM  Show Profile  Reply with Quote
I have done almost 50 closings for Service Link, and up until November 2012, they had been wonderful. They paid well and within a reasonable time. Now suddenly I'm dealing with 11 unpaid invoices, faxes and phone calls which are not responded to, and managers that don't answer their phones no matter what time or day I call. I don't know what is going on with them!!! Has anyone else experienced this major change??
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mrmees

Wisconsin
14 Posts

Posted - 11/16/2012 :  06:39:34 AM  Show Profile  Reply with Quote
After 4 years of being a notary, I have come to the conclusion that I will be much less stressed and enjoy my job more if I know longer do business with anyone that takes more than two months to pay. I have done much business with Servicelink despite an accounting method which is much more complicated than it need be. There is a reason why they frequently are scrambling to find notaries at the last minute. I'm losing some business by no longer working for them , but I'll be the better for it.
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yblanchard1

Texas
2 Posts

Posted - 11/06/2012 :  6:50:14 PM  Show Profile  Reply with Quote
I have done signings with ServiceLink and never had a problem. For example, I did a signing on 10/10/12, sent my invoice on 10/18/12 by e-mail and got my check in the mail on 11/2/12.

Yara
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Irma

Illinois
1 Posts

Posted - 10/31/2012 :  6:14:43 PM  Show Profile  Reply with Quote
I have been signing for Servicelink and Nationallink for a couple of years now.
I have always been paid. Since beginning of August I have not been paid as usual.
The invoices for the files that start with 1 are paid on time. But, for those that start with 2 and 3 including Nationallink are behind but, I have received some payments for recent ones.
I have faxed the invoices even mailed them in with no response.
Finally talked to a manager she had me fax them then forwarded them to accounting.
I used to get an answer when I emailed vendor billing now I just get a return email that they will return an answer in a few days then nothing.
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vtnotary05

27 Posts

Posted - 10/21/2012 :  11:49:49 AM  Show Profile  Reply with Quote
I have recently (yesterday) had my trials and tribulations with Service Link.

It all started this week as I looked through my Excel file to see who has not paid me. It was clear that the two closings I performed in August had not been paid. Coincidentally, my phone rang and it was Service Link requests me to perform a closing. My first response was, "I would be available at that time, but unfortunately, your company has not paid me for the two closings I performed in early August." The scheduler quickly asked me to hold on and connected me to vendor services, and of course, the person who answered the phone and no idea why I was connected to her.

I explained that I received a call from Service Link requesting availability and that I since I had not been paid for August closings, I was not interested. This is where it get's interesting and solidifies why I am considering not performing any more closings.

The woman in vendor services states, "Could you tell me the file number of the outstanding invoices." I reply, "sure I'll email them to you right now, send me your email." She sends me her email, and I c/p the two outstanding invoices. She replies, with one correct payment, the other is short by ten dollars. I call her direct line, "Why are you docking my pay ten dollars, were there issues, and if so, why were they not brought to my attention?" Her reply, "Sorry, mis typed, you are being paid the full amount." Ok, my next response, "Just so you know, I'm not performing anymore closings for Service Link until I'm paid." Her response, "I will overnight you a check." So, I'm thinking, "Ok" I'm satisfied I should have a check tomorrow. She then connects me back to scheduling.

They schedule me for the closing the next morning. I get home that afternoon expecting a FedEx envelope with checks. No-one there. I email the woman requesting a tracking number. Her response, "No tracking number, it was in regular mail." The vein in the side of my head is now starting to pulse.... So I call her direct line, "Hi this is ___, you stated yesterday that you would be overnighting a check to me as it was clear I would not be performing any more closings for Service Link until I was paid." Her response,"Let me call accounting, (now past 2 p.m. EST.)

A few more email exchanges, and it was apparent that nothing was over-nighted to me. I then emailed the scheduler a not-so-nice email about how I felt I had been told what needed to be said in order for me to do today's closing.

The next day, I called to speak to the manager of vendor services, and as you might expect had an "uncomfortable" conversation with the manager. I was then told that UPS does not deliver overnight to my area and therefore I would not be receiving any money until Monday.

In my opinion and experience, Service Link is a deceptive company. I will not accept another closing from them. I share this experience with others and I spent probably a good three hours chasing down money that I had made for the lender and Service Link.
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Diana

Pennsylvania
45 Posts

Posted - 10/18/2012 :  2:34:51 PM  Show Profile  Reply with Quote
I finally did receive payment for all of the closings I completed for them, they were all over 60 days past due, but I stuck to the fight and got paid!. But only after I threatened them with Collection procedures and The insurance commission of PA.. I also refused to send them anymore personal info on myself (SS Card).. I told them NOT to call me anymore, that I refuse to work for them.
I now get at least 1 phone call a day from them asking me to do a closing! I tell them every time to remove my name from their Database, but they continue to call!! Wow,, They must be desperate for closers in my area!! Good Luck Every one!! Keep fighting them, they will pay, eventually!!!!!
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esnotary

California
102 Posts

Posted - 10/11/2012 :  3:43:41 PM  Show Profile  Visit esnotary's Homepage  Reply with Quote
I am a little suprised to find that so many people are having a hard time getting paid from Servicelink. They have always met my fee, and they pay every month, sometimes bi-weekly depending of the type of order you have. Their billing system, albeit confusing and a bit laborous at first, is not hard at all once you get the hang of it. If your order # starts with a 1 or a 2, you invoice it online. If your order number starts with a 3, you then have to invoice all of those at the end of the month, either by fax or email. I average 6-10 closings for them a month and have no problems getting paid.

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zdiane

Ohio
2 Posts

Posted - 10/04/2012 :  10:14:06 AM  Show Profile  Reply with Quote
I closed a loan for them on July 12 2012 and have made over 10 calls trying to get paid RUN FAST from these people!!!!!

Diane Merrill
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Diana

Pennsylvania
45 Posts

Posted - 08/30/2012 :  10:08:40 AM  Show Profile  Reply with Quote
OK,, Now Service Link is refusing payment until they receive a copy of my SS Card!!.. WTH!!.. I do NOT give that to anyone!!. Has anyone else had this issue with a singing agency?? Since it has been just about 60 days since I completed the closings, I am now calling the lenders on these loans. Next I will be looking into the Insurance Commission in their state!..
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marciaday

Utah
7 Posts

Posted - 03/26/2008 :  9:03:45 PM  Show Profile  Visit marciaday's Homepage  Reply with Quote
Are these guys reputable? Just wondering?
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