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leeinla
California
21 Posts |
 Posted - 08/23/2011 : 10:14:49 PM
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Can you post in your profile on 123notary that you do not do Loan Modification Agreements. Is that illegal or legal?
Thanks,
Lee |
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Deborah Bond
Massachusetts
71 Posts |
Posted - 06/10/2009 : 10:14:04 PM
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I will not be doing anymore with them. 6 attempts three completed in 5 months. I have been paid for all that I made the trips on....and have asked them to remove me from their call listing.
Deborah Bond...
Notary Public
Eastern Massachusetts |
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civey
North Carolina
76 Posts |
Posted - 01/20/2009 : 7:18:58 PM
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I haven't posted in awhile, but I see that 21st Century seems to be popular. I never did anything for them. I just got a real bad feeling after talking to several of the people they had me contact that the communication is not very good and the people they are soliciting are not well informed.
I'm not critizing anyone for taking the work, but it reminds me of how some of these people may have gotten into the situations they are in to begin with and some of the reason the housing market is in such turmoil. They don't truly understand what is going on, they are just trying to take care of the problem now without understanding what might happen later and they are being taken advantage of. Desperate people will do desperate things. Two of the people I talked with didn't even have checking accounts. How am I supposed to get 3 checks?
Again, not critizing, but it is not for me. |
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vince
Kansas
324 Posts |
Posted - 01/16/2009 : 06:25:40 AM
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quote:
Originally posted by Maureen
I have done two of these, in both cases the parties were behind because of illness or injury.
In both instances my confirmations were sent to my spam files. I was alerted to this after I called. My docs also ended up in spam.
I did point out to them that they should fix this little problem especially since they seemed aware of it.I was paid promptly.
I also agonized over the ethics of this procedure, and it seems to be a common way for people to get help. Whether this company can deliver as promised I do not know.
I did save all communications from this company.
If your e-mail program and spam filter are filtering certain mail and sending it to your spam filter, it is likely not something they can do anything about - except point out to you that your spam settings may be rejecting the solid information they have sent.
You should consider changing your spam filter's settings (see your "help" section in the menu on how to do this) for each company that you are having a problem with to allow all mail from that person to enter your system normally or simply remember to check your spam rejected materials for "good stuff."
Some filters alternately allow for the information to be placed in a file for spam but may also allow for the system to automatically delete such mail. You'll likely want to make sure that most incoming "spam" is placed in a file and not automatically deleted - but, make sure you check it and clean out such files from time to time. You'll likely find that other information from family and friends also finds its way there. |
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Maureen
New Hampshire
9 Posts |
Posted - 01/16/2009 : 04:47:19 AM
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I have done two of these, in both cases the parties were behind because of illness or injury.
In both instances my confirmations were sent to my spam files. I was alerted to this after I called. My docs also ended up in spam.
I did point out to them that they should fix this little problem especially since they seemed aware of it.
I was paid promptly.
I also agonized over the ethics of this procedure, and it seems to be a common way for people to get help. Whether this company can deliver as promised I do not know.
I did save all communications from this company. |
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CopperheadVA
Virginia
420 Posts |
Posted - 01/07/2009 : 09:06:54 AM
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Suzi, I just don't get how this company conducts business this way. I searched all over the internet for a website for 21st Century and couldn't find one. The closest I came was finding some job postings on Hot Jobs and such for loan mod sales reps. It makes me somewhat suspicious when a company is seemingly so secretive with their information.
No way am I going to keep my schedule open for two weeks for an unconfirmed $60 or $70 appointment where I have absolutely NO INFORMATION on the company.
CopperheadVA
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suzi
Arizona
7 Posts |
Posted - 01/07/2009 : 08:13:26 AM
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I had an experience identical to Copperhead. I never received a confirmation and then later they acted upset that I hadn't left the time open. I also had requested they give me their website which they didn't. Weeks later, they repeated this procedure for requesting a signing, and I stipulated that after my first experience with them, I needed the confirmation within 3 hours. Of course it never came, and when they called back several days later, I told them to take me off their list.
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bakerbee
California
20 Posts |
Posted - 01/05/2009 : 10:04:10 AM
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I am so glad I saw this post! I have had two experiences with this company and neither have been very good. They are totally unorganized. The first one they contacted me for was booked about a week before the appointment date. I contacted borrower and confirmed appt. The day before the signing I got the docs and printed them out. Two hours before the signing time, the company called to say they had someone else booked for the following day and basically hung up. A week or so later they called for another signing. I called borrower and confirmed appt. They sent me the docs the day before, and I went out to borrower with papers. The borrower said she called the company and had cancelled. So, I called the company at the borrowers' house and they supposedly did not know anything about it. I left borrowers house and called them again and they were supposed to talk to the borrowers and get back to me within a 1/2 hour. Never heard from them again! I will not accept any more assignments from them! I am out two application print fees and a trip fee!
=^..^= |
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LindaH
Florida
1754 Posts |
Posted - 01/02/2009 : 6:06:38 PM
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"The checks you are collecting may not be for the mortgage at all. These may be the fee for negotiaitng the modification "
That's exactly what the checks are for - they don't go toward the mortgage at all..it's their FEE (mostly the fee for their attorneys)for negotiating with the lender on their behalf...and the homeowners' are aware of this when they pay over the money...
Linda
www.notarydepot.com/notary/lindah
http://www.notary.net/websites/LindaHubbell
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theinsurancelady
Washington
38 Posts |
Posted - 01/02/2009 : 4:45:28 PM
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I asked them to remove me from their list because I don't know enough about their terms and ethics. The checks you are collecting may not be for the mortgage at all. These may be the fee for negotiaitng the modification and the fees can total up to three house payments (Like paying a debt consolidation company fees up front instead of using the money to get current on credit cards.) Different real estate blogs have discussions on the ethics of thses types of companies. Is the borrower throwing good money after bad to buy false hopes?
21st Century probably does not offer any guarantees to their clients and if you go to their website, there is no information on them...just an application for their services.
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CopperheadVA
Virginia
420 Posts |
Posted - 12/29/2008 : 09:55:25 AM
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Update:
Appt was supposed to be for tonight. 21st Century just called to tell me that they are about to send the e-docs. I told them that I never received the confirmation so I have booked other appts. The gal didn't seem to get it - she said that her records show that I accepted the appt. I told her yes I did accept it two weeks ago, but your company never sent the promised confirmation so I have booked other appts in your time slot. I informed her that sending confirmations is how business is customarily done. She said, "So you're not going to do it?" I told her no, she would have to find someone else. She got perturbed and hung up on me.
I'm perplexed at the seemingly opposite reviews on this company, both on this site as well as on Notary Rotary. Either things went smoothly and everything was great, or things were very disorganized and it was not a good experience.
CopperheadVA
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Edited by - CopperheadVA on 12/29/2008 10:42:26 AM |
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LindaH
Florida
1754 Posts |
Posted - 12/27/2008 : 07:17:08 AM
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quote:
Originally posted by CopperheadVA
Here's my experience with 21st Century:
While I was in the car traveling to another appt, they called me about two weeks ago for an e-docs loan mod on Dec 29th. Can't remember if they said 12 or 20 pages. They offered $60, but I talked them up a small amount because it's a little farther than I like to travel for a loan mod. I wasn't sure if the fee would end up being worth it, but I figured I would give it a try and then make a determination afterward as to whether I would accept future jobs from them.
So they give me the borrower's info over the phone and tell me that I must call to confirm the appt before they will send me a confirmation. Since I've heard a little bit about them on the forums I start asking questions about the checks that need to be collected and such - yes borrower has to give them three checks.
So I call to confirm the appt and then I called 21st century back to let them know that I did so. Then they were supposed to send me the confirmation, and the e-docs the following week. Well, no confirm ever came and the e-docs never showed up. Appt is supposed to be two days from now on Monday. If they do happen to send me that stuff on Monday, I'll turn the job back to them - this is not how I do business.
CopperheadVA
Wow - sounds like they're having a breakdown in communication there - my personal experience with them was telephone call with what they required of me, agreed price, confirmation received within 10 minutes, docs shortly thereafter...rep was available and easy to reach - the one time I had to leave a message he called me right back...
Other than my appointment being canceled by the homeowner, sounds like I got really lucky - which is why I'd be happy to work for them again.
Linda
www.notarydepot.com/notary/lindah
http://www.notary.net/websites/LindaHubbell
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CopperheadVA
Virginia
420 Posts |
Posted - 12/27/2008 : 04:26:26 AM
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Here's my experience with 21st Century:
While I was in the car traveling to another appt, they called me about two weeks ago for an e-docs loan mod on Dec 29th. Can't remember if they said 12 or 20 pages. They offered $60, but I talked them up a small amount because it's a little farther than I like to travel for a loan mod. I wasn't sure if the fee would end up being worth it, but I figured I would give it a try and then make a determination afterward as to whether I would accept future jobs from them.
So they give me the borrower's info over the phone and tell me that I must call to confirm the appt before they will send me a confirmation. Since I've heard a little bit about them on the forums I start asking questions about the checks that need to be collected and such - yes borrower has to give them three checks.
So I call to confirm the appt and then I called 21st century back to let them know that I did so. Then they were supposed to send me the confirmation, and the e-docs the following week. Well, no confirm ever came and the e-docs never showed up. Appt is supposed to be two days from now on Monday. If they do happen to send me that stuff on Monday, I'll turn the job back to them - this is not how I do business.
CopperheadVA
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joanbergst
California
360 Posts |
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LindaH
Florida
1754 Posts |
Posted - 12/16/2008 : 11:40:32 AM
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I limit these applications, along with the actual loan modification signings themselves, RESPA signings, Structured Settlements and other general notary work to my home county. I did a structured settlement once that took me over 100 miles and 4-5 hours by the time all was said and done...and not for a fee that compensated for that amount of time and travel.
Linda
www.notarydepot.com/notary/lindah
http://www.notary.net/websites/LindaHubbell
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edelske
New York
815 Posts |
Posted - 12/16/2008 : 09:40:44 AM
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Loan "mods" tend to offer cheepo fees. "It's only 3 pages," they say. However to me it's the same time in traffic - and the same fee. If I don't know the company it's credit card at my site - in advance. I do lose a few - but they are generally slow to pay as "mods" don't seem to fit into the regular payment system. I have to pay in advance to get a cheeseburger at Burger King - they can pay in advance (if I don't know them) or go elsewhere.
Kenneth A Edelstein
Mobile Notary, Apostille / Legalization Processing & Fingerprinting
http://www.kenneth-a-edelstein.com |
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LindaH
Florida
1754 Posts |
Posted - 12/09/2008 : 12:07:41 PM
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Okay just keep in mind they're not dealing with "Loan Officers" - they're dealing with company reps who help them work out the details...
As for getting stuck with an unpaid fee, these are like RESPA signings - there's no waiting for the loan to close (or in this case the modification to go through) to get paid - I'd clear it up with them up front that you expect payment for these services within xx amount of time of their receipt of the signed application. I'd have to pull my file, but I seem to recall they did have a payment policy and procedure with time frame set out when payments go out. I was never led to believe I'd be waiting for payment for an unacceptable length of time..since my deal fell through I can't speak as to how well they stick to their promises..
Good Luck!!!
Linda
www.notarydepot.com/notary/lindah
http://www.notary.net/websites/LindaHubbell
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civey
North Carolina
76 Posts |
Posted - 12/09/2008 : 11:29:41 AM
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Thanks for the info and I'll let you know how things turn out.
I don't think it is the rep as you said. They are passing along what they know.
They only asked me to say I was a rep with their company and asked me not to say I was a notary, which is okay, because I consider myself more than that anyway. I just tell them when I call that I am a rep contracted to work on behalf of abc company and that my role is to collect the appropriate documents and make sure the paperwork is properly processed, which is not a lie. This also opens the door when they want to ask questions. I have confirmed my role and let them know that their LO will have to answer any questions concerning money amounts or checks, etc.
I guess it just took me back when the first one said they understood that they were to mail checks and they had some questions before they wanted to commit. The next one said he was "thinking about doing the modification". Thinking about it tells me that I will most likely get stuck with an unpaid trip. He actually said that he wasn't behind on his payments and the person who spoke with him said he would be in a better position if he were behind. |
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LindaH
Florida
1754 Posts |
Posted - 12/09/2008 : 10:03:02 AM
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These are only the applications for loan mods. You're taking the application, having it partially filled out, collecting some documentation to return and also collecting 4 checks (one dated currently, three post-dated at monthly intervals) which supposedly pay their attorneys to negotiate the modification with the lender on the homeowners' behalf.
I had one which didn't go through because the lady didn't have the $2,000 to give me and she wasn't sure this was the best thing for her. When I told them of her reservations and lack of funds they told me okay, don't go, and we'll have her rep contact her. I never heard another word about a reschedule.
The company was very professional with me - I have no problems with that. My contact knew what was going on and answered all my calls and questions. The homeowner knew what was required (both money and documentation) but just didn't have it.
I'd say you're not really being unreasonable, but you've been very unlucky in that you happen to have pulled the short straw as far as your contact having all the info for you, and that may fall back on the rep handling each account - if the rep didn't do their job properly and keep the office apprised, the scheduler is going to be short on details. The one thing I don't like about this company is their instruction that they let the homeowner know you're coming out, you're their rep, and "you've had a very long business relationship with them" (their idea is it puts the homeowner at ease) - that's a blatant lie and would be uncovered the first time the homeonwer asked me a question that I didn't have the answer to.
The company is a loss mitigation specialist who are riding the back of distressed homeowners - to some $2-3K is nothing if they get to keep their home - to many that amount of money just isn't available no matter what it's going to result in. IMO if you have that kind of money available, make your monthly payments....
I'd work for them again as my experience was very good - you just need to keep in mind that you're dealing with "distressed" homeowners - also stressed over their financial situation. But they are quick packages (20 pages or so that only need to be partially filled out and returned) and making sure the homeowners have the documentation ready for you to send back.
Good Luck - BTW they only offered me $65 to do mine - now I know better!!!...LOL
Linda
www.notarydepot.com/notary/lindah
http://www.notary.net/websites/LindaHubbell
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civey
North Carolina
76 Posts |
Posted - 12/09/2008 : 09:22:03 AM
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She states she is from 21st Century, so I am assuming that is the same. I wasn't going to call them out, but since you seem to have information I would like to hear what you have to say prior to me taking these on.
Thanks! |
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LindaH
Florida
1754 Posts |
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civey
North Carolina
76 Posts |
Posted - 12/08/2008 : 8:30:34 PM
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I am looking for anyones input.
I had 3 calls for loan modifications in one day from the same company. Two of the three (left message for 3rd) so far seemed very sketchy on the details of what must take place for this to happen. The company is asking that I collect 3 checks and I am sorry, but if I am collecting in excess of $3,000 of checks the borrower needs to understand this prior to my call. I don't feel I should be the first one that tells them that I will be collecting checks.
They have had the loan officer call one of them to go into more detail and hopefully it is a go, however after the second one seemed to be in the dark as well I'm beginning to wonder if this might be the company and not the client. I'm really thinking about just letting these go. I hold the companies I work for to the same standard I hold myself and this company is not meeting my standard of professionalism at all!
Is this standard for loan modifications or am I being unreasonable? |
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Topic |
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Dear Signing Agents,
Loan Modifications
Be the first person to vote!