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crtowles

California
553 Posts

Posted - 03/15/2008 :  2:09:24 PM  Show Profile  Reply with Quote
I have never had a double booking myself with a title/escrow company and have done thousands of these. I remember when I first started years ago and was still working with signing services two signing services had been give the same assignment. But because I called first and the borrowers liked me I got to keep the job. So I guess Ken is right its best to call the borrower immediately..

Carmen
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dfye@mcttelecom.com

New Hampshire
681 Posts

Posted - 03/15/2008 :  07:54:15 AM  Show Profile  Visit dfye@mcttelecom.com's Homepage  Reply with Quote
I have had borrowers call me even before I received the confirmation.

Legal Eagle Para Professional Services
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jbelmont

California
2990 Posts

Posted - 03/14/2008 :  7:03:03 PM  Show Profile  Visit jbelmont's Homepage  Reply with Quote
It seems worth it to call the borrowers as soon as possible. If you wait too long, the lender or signing company might think you are not on top of things.
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edelske

New York
812 Posts

Posted - 03/14/2008 :  3:08:43 PM  Show Profile  Visit edelske's Homepage  Reply with Quote
Agreed. At this point we are "splitting hairs".

You say "soon after accepting the closing and receiving the confirmation".

I say soon after accepting and prior to receiving the confirmation.

It's a matter of personal preference and style.

Enjoy your way; I'll enjoy mine, and I wish the best to you.

Ken
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vince

Kansas
324 Posts

Posted - 03/14/2008 :  2:14:58 PM  Show Profile  Visit vince's Homepage  Reply with Quote
We agree that it is important to call the borrower soon after accepting the closing and receiving the confirmation. You and I will have to disagree for the time being on the "Ask for/demand the borrower's name and number - right now!"

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edelske

New York
812 Posts

Posted - 03/14/2008 :  07:12:54 AM  Show Profile  Visit edelske's Homepage  Reply with Quote
Vince,

Having done well over 3000 signings - I have come to the conclusion it's not a matter of trust. It's impossible to keep track of the individual "booking agents", and several dozen sources of work - thus there is rarely (of course with some exceptions) a personal relationship.

The cold fact is that the folks who call you dont want the borrower to have multiple notaries calling the borrower, and they want to pay as little as possible. "Most" wont call and switch - but "many" do.

It's reality that the first one to speak to the borrower "usually" gets the check.

Also, I dont see a downside to promptly contacting and confirming with the borrower. I usually do so as soon as possible. To me, calling immediately after I receive the assignment verbally; rather than waiting for the email confirmation - can't possibly "do harm" and is more efficient. Perhaps the contact number is the borrower's work number and the confirmation email will arrive after the borrower leaves work.

There are few "absolutes" in this business - my post was intended to help forum readers to defend themselves and earn more money.

To answer your question: of course you cant collect if the job is double booked and someone else does it. But, in my experience, this happens very infrequently.

ken

Edited by - edelske on 03/14/2008 07:39:06 AM
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vince

Kansas
324 Posts

Posted - 03/14/2008 :  06:26:22 AM  Show Profile  Visit vince's Homepage  Reply with Quote
This may work for you, but if you have a confirmation and someone else gets the job after you, do you feel you can collect for a job not completed? It may be better to work with them in a position of trust. If you feel you cannot trust a particular company, why would you take an assignment from them? Just, my opinion.
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edelske

New York
812 Posts

Posted - 03/14/2008 :  05:48:32 AM  Show Profile  Visit edelske's Homepage  Reply with Quote
The signing service calls you and you negotiate a reasonable fee. The signing service/title co/escrow, etc. did not seem thrilled with your fee but says "fine, I will send you a confirmation".

STOP

This is the "moment of truth" - IF you react quickly.

Ask for/demand the borrower's name and number - right now! Tell them you always call immediately to remind the borrower to copy their ID.

Do not settle for "it will be sent to you.....".

If you get the contact info and call immediately to confirm the appointment you got the job. If you wait....there is a good chance you will get a call - sometimes hours later...that it was posponed.

It was not posponed - you gave them time to find a cheaper notary!
ken
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