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 I was trained to say:..."I'm just a @#$&%* notary!
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jbelmont

California
3106 Posts

Posted - 02/16/2008 :  2:45:10 PM  Show Profile  Visit jbelmont's Homepage  Reply with Quote
It sounds like you are doing the job correctly. A notary may point out where certain pieces of information are and notarize the documents. A notary may identify where, on the document, the signature is necessary and clarify how best to initial too which can be confusing if there are middle initials and name variations, etc. The notary's skill set is different than that of the escrow people, but its not necessesary to undermine the confidence of a notary by saying that they are just a &%$#. A good notary is worth their weight in gold. Don't underestimate yourself or your potential
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Shannon

California
360 Posts

Posted - 02/16/2008 :  10:05:30 AM  Show Profile  Visit Shannon's Homepage  Reply with Quote
I was introduced to Notary Signing by a former escrow officer who now works as and calls herself a "transaction coordinator". She handles processing and alot more for private lenders. "Just remember" she said "you're just a #%&$@* notary! You know less than nothing. If a borrower asks you anything about why this figure is what it is, you say: I'm just a #$&%* notary". I suppose the lesson was a good one, although I never quite approached a borrower in the method described. What I did learn was not to comment about the specifics of their deal and to refer them to their broker/lender for answers about specifics. Both are good lessons.

I believe that one job of a Notary Signing Agent is to give the borrower some peace of mind. While working as an NSA I have seen thousands of document sets. The average borrower sees only a few (or one) in their lifetime. They are understandably nervous or cautious, and sometimes feel overwhelmed. The purchase, re-finance or addition of a home equity line of credit represent the biggest financial decisions a person makes in their lifetime. While it is true that I am not qualified to answer about specific terms and conditions of a particular deal, I can assist the borrower by pointing out where the relative language is in their document set. Because this process is now second-nature, most signings go very smoothly and borrowers emerge feeling more comfortable than they might have otherwise.

I came into this career as a former service industry professional. My perspective comes from 25 years of providing fast, friendly service in the restaurant business as a middle-manager. While some escrow personnel may still dismiss me as being just another #$&%*$ notary, I won't give them the satisfaction of living down to their expectations of my chosen profession. I provide a professional, courteous loan signing experience for each signer and make every effort to be more than..."just another #%$*&@ notary"










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