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 Do you know your hours of operation?
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17 Posts

Posted - 10/14/2012 :  10:20:47 AM  Show Profile  Visit smcohn's Homepage  Reply with Quote
This should be simple since numbers don't lie.
REGULAR HOURS: 8am to 8 pm M-F, 9am - 5 pm Sat. & Sun. Anything outside of these hours is negotiable and costly. How costly you ask? It depends on my mood, my bills, my desire to provide excellent customer service at other than desirable times and, oh yes, the demeanor of the caller.
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1729 Posts

Posted - 10/13/2012 :  08:06:05 AM  Show Profile  Reply with Quote
Right now I am working full time 8:30-5:00 but my boss is very good about allowing me to go perform some general notary work during the day, so I take a "flexible" lunch hour. Right now my schedule is:

GNW only Monday through Friday 5:00-8:00pm - can accommodate some appointments between 11:30-1:00pm Assignments in my home county only. Loan signings are limited to location and time. (Believe it or not I'm really tired at the end of the day!)

Saturday: GNW and loan signings 10:00am - 8:00pm

Some Sunday availability

I expect my availability to increase beginning 12/1/12.

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2855 Posts

Posted - 10/13/2012 :  01:59:39 AM  Show Profile  Visit jbelmont's Homepage  Reply with Quote
Believe it or not, many notaries that we talk to do not know their hours of operation. We ask them what their hours are and get answers such as:

I'm "flexible". (how flexible?)
Oh, anytime (great, because my signing is at 3am)
Well, it depends (depends on what?)
Its hard to say (gee, I'm so glad I asked)
Well, I'm usually available (that is reassuring)
Just tell me what you need (you answer a question with a question)

The ones who work anytime, I ask -- do you work at 3am?
Then, they usually say, "Oh, well, not then, I mean any civilized hour". Then I ask what they mean by a civilized hour. It takes a few minutes of dragging an answer out of them to get an hour when they start offering service in the morning. It is like pulling teeth sometimes.

I would rather talk to people who say they are open from 8am to 10pm, six days a week. With those guys, they still might not be always available during those times, but at least they have a well defined work week.

What about your hours?

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