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 The 123notary.com Forum for Signing Agents
 Signing Companies
 Avenue 365
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DGutz01

California
7 Posts

Posted - 02/11/2015 :  2:08:53 PM  Show Profile  Reply with Quote
This company used to be amazing, they paid well and quick and the communication was excellent.

However, that has, unfortunately changed. They sent me out on a signing and told me it was a standard refi......I walked in the door to SIX signers....my confirmation paperwork only listed two signers.

When I asked for them to adjust my fee due to their being SIX signers, which obviously meant significantly more signatures and time on my part the answer was a resounding no.

I took one more deal after that one with them, as they had been great before and wanted to give them one more chance.

I went to the signing and there was an error on the docs. Called Avenue 365 and reset the appointment for the next evening, when the corrected docs would be available. Next day, when I receive docs and print them out.

I then call with a brief question just to be told that this file was never assigned to me and why was I working on it. I assured them that it had been assigned to me. Was again told that it had not been, that Avenue 365 never, ever makes future appointments on the phone with the notary while they are at the table, I assured them that they indeed had. I asked them why in the world they would have sent me the docs if I had not been assigned the signing.

The person I had originally started dealing with on this issue sent me an email with many people cc'd on it, when I responded with my email, showing them the docs they had sent to me, the owner reached out and got on my case for sending the email to anyone but her......like I am supposed to pull it of thin air that the response is not for all cc'd in the email. Then the owner said they would no longer use me at all......no reason given. That was 10 months ago.
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pjrager1

38 Posts

Posted - 11/15/2011 :  05:59:48 AM  Show Profile  Reply with Quote
They pay well and fast! No problems with Avenue 365.
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mentalmi

Pennsylvania
37 Posts

Posted - 10/10/2011 :  07:27:44 AM  Show Profile  Visit mentalmi's Homepage  Reply with Quote
This is to me a top notch company. They paid within 2 weeks. No hand holding. One page faxback. They even offered me $50 for a canceled job when I did nothing but contact the borrower. No docs were printed. They said that they new I utitlized my time for them and might have had to decline another job because of this and it was the lenders fault not theirs. To me this is very rare. I declined the $50 so instead they added $25 to the rescheduling. To me this is a company that respects what we do.
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Saul

Illinois
46 Posts

Posted - 10/03/2011 :  4:03:10 PM  Show Profile  Reply with Quote
Fees were significantly higher and they have never taken a setoff or reduction on the occasion of corrections being necessary.

Saul
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Lee-AR

Arkansas
578 Posts

Posted - 10/02/2011 :  03:55:25 AM  Show Profile  Reply with Quote
To all of you who said they were good:
What was the fee? At least, did you receive more than the (really low) fees listed in Copperhead/VA's post?

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CopperheadVA

Virginia
420 Posts

Posted - 07/25/2011 :  04:52:33 AM  Show Profile  Reply with Quote
They have sent me their signup package, but I declined to complete it because the fees they offer are extremely low:

o/n docs closing - $55
email docs closing - $70
piggyback loan - $25 (too low and are we supposed to print for free?)
resign docs (not signing agent error) - $25 for less than 50 pages / $50 for more than 50 pages

And then there are the fee reductions:

no confirmation call to borrower within 4 hours - $10
no completion call by 9 am next day - $15
no pkg tracking information provided - $10
arrive late to appointment - $25
changing appt time (unless it's a borrower request) - $10
faxbacks if faxed more than one hour after appt - $15


These fees are totally unacceptable to me (not even close to what I charge and receive on a regular basis). I doubt I would incur any fee reductions, but I don't like the list. I am rarely late to an appointment but sometimes due to a traffic accident on the freeway or whatnot, you cannot help being late to an appointment despite your best efforts. $25 deduction for being how late? Five minutes late = $25 fee deduction?

CopperheadVA


Edited by - CopperheadVA on 07/25/2011 04:52:52 AM
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yngnotary

California
38 Posts

Posted - 07/24/2011 :  10:24:23 PM  Show Profile  Visit yngnotary's Homepage  Reply with Quote
I have only worked once for this company. The paid very good and the payment came fast.

Y.N.G.
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19201

California
6 Posts

Posted - 07/24/2011 :  11:07:35 AM  Show Profile  Reply with Quote
I've done several signings for this company and they've been wonderful to deal with. If every signing company I've ever done business with were to deal with me as this company has thus far, I'd have very little to complain about.

DK
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Saul

Illinois
46 Posts

Posted - 07/13/2011 :  6:41:50 PM  Show Profile  Reply with Quote
I have worked for them; pleasant, professional and pay as agreed and quickly.

Saul
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akarasik

New Jersey
11 Posts

Posted - 07/01/2011 :  4:53:58 PM  Show Profile  Reply with Quote
I did one closing for them. I received the check two weeks later-I would take more.
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mlbaier

Pennsylvania
20 Posts

Posted - 06/28/2011 :  12:37:04 PM  Show Profile  Visit mlbaier's Homepage  Reply with Quote
Did you ever do the closing for this company?

Mary L. Baier
Nippenose Valley Financial Services
570-745-7358
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akarasik

New Jersey
11 Posts

Posted - 04/15/2011 :  7:18:06 PM  Show Profile  Reply with Quote
Any feedback on Avenue 365-G/B/U?
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